There’s a technique taken from the Toyota Production System called The Five Whys. It’s a process of asking why over and over (five times) until you discover a deeper insight—that is, what’s at the heart of the problem.
I know you have something to say.
You’ve been saving it up for a while now, being patient, listening, taking notes, and researching.
You want your voice to be heard, but you’re scared to open your mouth.
If there's one thing I've learned over the past five years of working as a journalist it's that success can come down to the two seconds after you first meet someone.
First impressions can make or break your career.